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Arrive Alive Guaranteed

All Large or Show Size Specimen WILL NOT BE COVER under Arrive Alive Guarantee. All Expert Only specimen WILL NOT BE COVER under Arrive Alive Guarantee.

DreamAquatic guarantee that every specimen you have purchased from us will arrive alive and remain alive for at least 5 days or we will issue a store credit for the purchase price of your lost item. Five-day guarantee begins on the initial delivery date under any circumstances. The following conditions apply:

  • A Return Merchandise Authorization (RMA) number issued by DreamAquatic must accompany all returns. The RMA Number must be included on the outside label of every shipping box. We cannot process returns without this number.
  • You MUST accept delivery of your order immediately upon its arrival, on the first delivery attempt even if FEDEX or UPS is late.
  • Even if your order arrives late or in an apparently damaged condition, DO NOT refuse to accept delivery of the box!
  • Do not discard specimens without our consent as this will void our guarantee.
  • DreamAquatic assumes no liability for losses, claims or damages if you (or anyone at your address) refuses delivery, or if you instruct Fedex to return your unopened box to DreamAquatic. Taking either of these actions voids our guarantee.
  • You must acclimate the new arrivals according to our procedure even if they are not moving or appear to be dead. Note that specimens which appear dead will frequently recover quickly when acclimated!
  • Lack of movement should not be interpreted as death, as it can be caused by the depressed pH of the shipping water, or chilling, and is frequently reversible.
  • Do not assume that cool water in the shipment bags will injure or kill the livestock.
  • We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish.
  • Your water quality must be adequate (Ammonia 0, Nitrites 0, pH 8.2-8.4, Specific Gravity 1.021-1.025, Temperature 75F-80F).
  • The package must be postmarked within 24 hours of the death.
  • Packages must be received within 7 days of receiving your RMA authorization number.
  • All returns must be shipped freight prepaid.
  • DreamAquatic will replace the dead specimen or provide Livestock credit for the amount of the purchase price which may be used toward your next purchase. No Exception!
  • Guarantee applies to original shipment only, not replacement items. Shipping Charges are not included in this guarantee and are not refundable.
  • All Large or Show Size Specimen WILL NOT BE COVER under Arrive Alive Guarantee
  • Credit Cards cannot be credited for losses. Store Credit Only!
  • We will not issue credit for shipping costs. You may wish to insure your return. If we do not receive it, we cannot credit you for it.